Sustained Thought Leadership

  • Effective Mobile Payment Strategies

    Financial institutions are currently struggling to assemble a mobile payment strategy that is at once coherent and complete.

    M-Com's view of successful mobile payment strategies is centered on "the Four Muskateers" of mobile payments, principally the four distinct entities consumers typically pay.

    Namely;
    1) Billers who they have an on-going relationship with
    2) Merchants at the point of sale
    3) Merchants remotely (such as Amazon.com)
    4) Other people – whether friends or otherwise

    If you want to know more, please read the white paper we published with Microsoft (the presentation below).

    Or come and be part of the discussions we are leading at:

    Download this presentation »

  • 'Offline' Consumers and their Mobile Banking Needs

    New Research Reveals Untapped Market for Mobile Banking Among Offline Consumers

    Many institutions have implemented mobile banking merely as an extension of their online channel. In fact, customers must be enrolled in online banking before they can even gain access to the mobile channel. This approach overlooks an important segment of the banking public: The estimated 55 million non-online-banking households in the U.S. who choose not to bank online regularly or at all. Similar metrics are in place in other geographies outside of the U.S.

    New survey findings suggest that financial institutions should pay more attention to this non-online-banking consumer segment as a potential target audience for their mobile banking services. The survey was commissioned by VeriSign, Inc. and conducted by Palmer Research in collaboration with VeriSign, Fiserv and M-Com.

    The research shows these non-online-banking consumers have clear interest in using mobile banking services. Sixty-percent of consumers reported interest in using at least one mobile banking service if offered during a typical month.

    Download this presentation »

  • Delivering Compelling ROI from Mobile Banking and Payments

    DOWNLOAD THIS COMPREHENSIVE WHITE PAPER

    Financial Institutions are prioritizing technology and product investments that deliver compelling financial metrics and a rapid return on investment.

    This comprehensive and fully referenced white paper from M-Com and its partner Fiserv outlines the business case for investing in mobile banking and payments.

    Mobile financial services reduce cost. They improve revenue, customer retention and acquisition outcomes.

    And they make your customers happy with your financial institution.

    Download this presentation »

  • How to Achieve a Compelling ROI from Mobile Financial Services

    Developed and Published by Fiserv CheckFree in Conjunction with M-Com

    DOWNLOAD WHITE PAPER HERE

    Mobile banking is a case in point. The industry buzz has driven many institutions to take a tactical, "just try something and get it up and running quickly" approach to mobile banking over the last several years. By taking this route, some financial institutions may meet the needs of a tactical line of business or a single channel, but they run the risk of running into dead-ends later on as they seek to take advantage of new mobile applications, functionality and access modes.

    For financial institutions, the current financial crisis provides a unique opportunity to sharpen their focus on implementing mobile financial services solutions that enhance the banking experience of their customers, while reducing channel costs and achieving a compelling return on investment. This will require a dramatic shift in emphasis from simply enabling basic transactions through cell phones and other mobile devices to adopting a more holistic, enterprise-wide mobile financial services strategy.

    This white paper will examine current mobile banking adoption and deployment trends, offer lessons from the online banking adoption cycle, and provide a roadmap to help financial institutions achieve strategic value from the mobile financial services channel.

    DOWNLOAD WHITE PAPER HERE

  • The Business Case for Mobile Banking

    Join us for a complimentary joint Fiserv and M-Com Webinar.

    Date: Thursday, May 21
    Time: 1 p.m. EDT

    Register Now for this complimentary webinar
    In the current economic downturn, it is more important than ever to adopt an enterprise-wide mobile financial services strategy that will provide a significant return on investment, while enhancing the banking experience of your customers and reducing channel costs.

    This webinar, hosted by Fiserv Mobile Product Manager Calvin Grimes and M-Com Head of Marketing Serge van Dam, explores an enterprise-wide, multichannel approach to mobile banking and payments.

    • Why it is the right time for consumers to adopt mobile banking and payments
    • Which consumer segments look most promising for mobile banking and payments adoption
    • Why you should care about migrating offline customers to the mobile channel
    • How the cost of the mobile channel compares with other banking channels
    • Build a strong business case: Highlights from an ROI study by M-Com and Fiserv
    • How you can deliver compelling financial metrics through the mobile channel from year 1
    • The fastest way to achieve rapid ROI from self-service banking
    • 4 strategic criteria for selecting mobile banking solutions